One of the major problems of out-sourcing is that they do NOT want you to know it has been out-sourced. Unfortunately, the individuals on the other end of our call are told to fabricate where they physically are located. Sheesh god forbid we call and can't decipher one of the "dead" languages and then get billed an enormous amount for the call as it went beyond the Scope of a Tier 3!!!!!

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Pixie News Correspondent