If you are using the link from pixies you are using JAVA. If, when you click on the link and you see a box with an x in the corner, you need to update your java. I would recommend that you go to java.com and download the latest version. Also you may need flash and that can be downloaded at flash.com. Make sure you allow ActiveX controls. If that doesn't work for you, you need to adjust your security settings on your computer and don't worry about receiving certificates that may be outdated. Also - the window opens up like a popup. If you aren't even seeing the window, you need to allow popups on your browser for Pixies.

I noticed that I can't get onto chat with Firefox (I need to download a plug in). With IE I don't have a problem.

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A blessed thing it is for any man or woman to have a friend, one human soul whom we can trust utterly, who knows the best and worst of us, and who loves us in spite of all our faults.