Ugh, I've heard such horror stories about moving companies. I think that's why I have always moved on my own (also because I'm a strong woman of Irish/Czech stock and travel light ).

A good friend of mine had her belongings held hostage by a moving company because she refused to pay the full fee (mainly because they were horribly late in the first place).

I've dealt in forms of customer service in all my jobs (don't most people, for that matter?).

My philosophy is: Work hard out of respect for my employer, work hard out of respect for everyone who uses the services of my employer, work hard for me because hard work is its own reward (not necessarily in that order) — I think this attitude is sorely lacking in the 20-something generation who man the customer service centres of our nations. Shit can flow upwards and downwards, it might seem.