I used to do tech support for extended warranties on computers--if you had something wrong, we figured out if it was hardware, and fixed it if it was. For software, you had to go to the source.

I never called it myself, but for you Mac users out there, it's important to remember that it is indeed the letter "O" in 800-SOS-Apple, not a zero. That *does* make a difference, I learned.

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"I choose this path to follow to be in like Flynn"
--the Indulgers, "In Like Flynn"

"It felt like Flynn."
--Master Control Program, Tron

"Know what I mean, know what I mean? Nudge nudge. Say no more."
--Eric Idle, "How to recognise different types of trees from quite a long way away", Monty Python's Flying Circus