Thanks guys, your advice seems to have helped, I'm not having as much trouble these past few days. Plus I get to play irritated customer for a change, with our upstream provider Only kidding, I'm nice to them too

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I want to know everything
I want to be everywhere
I want to fuck everyone in the world
I want to do something that matters

that's great!

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Trees give peace to the souls of men * Nora Waln

The forest would be very quiet if no other birds sang than those who sing the best * Henry van Dyke

some fairly sordid tales, rambles, and anecdotes
Hypothetically Speaking * Something More * Cammy Interrupted * An Experimental Vacation * Masked * so..damn..hot * Thank You * My toy, his idea * no.19 Maple Lane * I Have A Surprise For You * Yesterday * In a Quiet Kitchen * help me decide * untitled prose * more untitled prose

I'd just like to add... it sounds more professional to say 'You're welcome' when someone says 'Thank you', rather than uh-huh, yup, yeah, no problem, or you bet.

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Put me on wheels and I'll turn tricks.

Clever? Nah, I ran out of that years ago. But if you find this, let me know, k?
"The road goes ever on..." ~ Tolkien

In memory of my friend skip...
Go then, there are other worlds than these

saying "it was my pleasure" is even better

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Trees give peace to the souls of men * Nora Waln

The forest would be very quiet if no other birds sang than those who sing the best * Henry van Dyke

some fairly sordid tales, rambles, and anecdotes
Hypothetically Speaking * Something More * Cammy Interrupted * An Experimental Vacation * Masked * so..damn..hot * Thank You * My toy, his idea * no.19 Maple Lane * I Have A Surprise For You * Yesterday * In a Quiet Kitchen * help me decide * untitled prose * more untitled prose

My youngest daughter was a 911 Operator,you wouldn't believe,the things,
that people call for!My father used to tell me-Even if you have to swallow,
your pride,always be polite to policemen,Judges,customers,etc.No matter,
how pissed off,you get,it pays off,in the long run! Irish

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Irish---Better to be dead & cool,then alive & uncool!
(Harley Davidson & the Marlboro Man)

Try to sound like darth vader on the phone. That always impresses the vendors.

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Life is too short not to love and be loved....preferably multiple times in one night.

I think men talk to women so they can sleep with them and women sleep with men so they can talk to them. ~ Jay McInerney

Aqua and wyndhy, generally I "sign off" with "No worries" or something like that. I try not to keep things too formal - we are a local company after all, and a lot of customers open with "G'day mate, I'm having a problem with..." One thing I have noticed is that when I talk to the security team of our upstream provider (a mega multinational telco-zilla) is that they are extremely formal, to the point where it actually makes me uncomfortable I'm not sure whether that's an international cultural thing (they're American) or a mega-corporate cultural thing.

I keep working on it all the time, though

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I want to know everything
I want to be everywhere
I want to fuck everyone in the world
I want to do something that matters

Oh yeah, id believe it. Heres a sample.

Operator(me)irectory Assistance, may I help you?

Customer: (rushed/agitated) Operator, I need the number for 911 and I need it NOW!

Ospeaking slowly and formaly) Yes mam, the number for 911 is 9-1-1.

Ccalmer)Hmm.. I guess that was a stupid question, right?

Ofriendly and smiling) Well mam, as the phone company always stresses, the customer is always right.

sigh

<I've got a million of em>

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Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to slide in broadside , thoroughly used up, totally worn out, and loudly proclaiming --WOW-- What a Ride!

go with the cues they give you. if they are informal, follow siut and if not then don't. i am pretty informal on the phone with cutomer reps but i also worked for some time in (and enjoyed and if i may say so was good at ) service jobs, the in person ones and over the phone. there is nothing wrong with being informal at all.

i know EXACTLY what you're saying about those big corps and it all comes down to training. they are told to use certain expressions and answer the phone a certain way. they are like waiters in those theme restaurants***hello. my name is blank. i will be your server today. our specials today are...*** i guess what i'm tryin to explain is that you don't have to sound formal when you use certain expressions. if you soud like yu mean it/enjoy your job, then no matter what you say will sound polite and reassuring to the person you are speaking to.

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Trees give peace to the souls of men * Nora Waln

The forest would be very quiet if no other birds sang than those who sing the best * Henry van Dyke

some fairly sordid tales, rambles, and anecdotes
Hypothetically Speaking * Something More * Cammy Interrupted * An Experimental Vacation * Masked * so..damn..hot * Thank You * My toy, his idea * no.19 Maple Lane * I Have A Surprise For You * Yesterday * In a Quiet Kitchen * help me decide * untitled prose * more untitled prose

I too work in a complaint department...if something is going wrong they call me. Might not be technical and all but just the same. My general rule is answer the phone in a polite manner...

"insert company name", This is Natalie, how may I help you?

Then let them talk.


Just listen to there problem. At that moment something that seems huge might just be simple as a push of the button.

or I'll send the guys right over.

Natalie

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DAMN, YOU ARE A SEXY ONE-skipthisone

I beleive in the sweet spot, soft-core pornography, opening your presents Christmas morning rather than Christmas Eve, and I beleive in long, slow, deep, soft, wet kisses that last three days. Kevin Costner/Bull Duram

"Your body as well as mine has needs. This is juat a little foreplay to highten our desire for each other. If we play out the game of love to it's natural conclusion, you'll experience fulfillment. Give yourself up to me and I'll guide you along the path to pareadise. Together we will be like fire and ice, love and hate, life and death." Virginia Henley

WANTED: a moment when you kiss someone and eveything around you becomes hazy. And the only thing in focus is you and this person and you relize that he is the only person your suppose to kiss for the rest of your life. And for one moment you get this amazing gift. You want to laugh and you want to cry. Cause you feel so lucky that you found it and so scared it will all go away at the same time.