
12-16-2002, 12:07 AM
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Turn it up!
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Join Date: May 2001
Location: Music City
Posts: 9,293
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More of the same I've had on file for some time now...
*Customer: "I want to get the new Netscape from you people."
Tech Support: "I'll need to charge your account $30."
Customer: "What do you mean? I pay for this service."
Tech Support: "We're providing the registered version of Netscape. Netscape charges us,so we have to charge you."
Customer: "Well, my son is a socialist and I spent a year in Spain. What do you have to sayto that?"
Tech Support: Uh....
Customer: "I thought so." [click]
*Tech Support: "All right...now double-click on the File Manager icon."
Customer: "That's why I hate this Windows -- because of the icons -- I'm a Protestant, and I don't believe in icons."
Tech Support: "Well, that's just an industry term sir. I don't believe it was meant to --"
Customer: "I don't care about any 'Industry Terms'. I don't believe in icons."
Tech Support: "Well...why don't you click on the 'little picture' of a file cabinet...is 'little picture' ok?"
Customer: [click]
*Tech Support: "Now click on the icon that--"
Customer: "Oh, I know what an icon is! That's that thing that Sandra Bullock clicked on in The Net!"
*Tech Support: "Ok, we need to set up an icon for that program. To do that, I need to get you to your Program Mananger--"
Customer: "Program manager? Why?!?"
Tech Support: "I can't put an icon up for you to click on if you don't go to your Program Manager."
Customer: "Hell! I don't even know who my immediate manager is, much less my program manager!"
*Customer: "Hi, I'm supposed to pack [zip] my data base and send it to you. What should I pack it in?"
*Recently, we upgraded all our users from WordPerfect 5.1 to 6.0. One user was so happy that she decided she'd never use WordPerfect 5.1 again. So she went into 5.1 and deleted all her files. A short while later we got a call. "I can't find any of my files!" she complained. "What did you do with them?"
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If the theory does not conform to the facts, then the facts must be discarded.
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