How to replace mouse balls.
> >
> >I don't know how they wrote this with a straight face.
> > >
> > > This was a real memo sent out by a computer company
> > > (IBM) to its employees in all seriousness. It went to all
> > > field engineers regarding a computer peripheral problem.
> > > The author of this memo was quite genuine. The engineers
> > > rolled on the floor! Especially note the last couple of
> > > sentences.
> > >
> > > To whom this may concern
> > > Re: Replacement of Mouse Balls.
> > >
> > > If a mouse fails to operate or should it perform erratically,
> > > it may need a ball replacement.
> > > Mouse balls are now available as FRU (Field Replacement
> > > Units). Because of the delicate nature of this procedure,
> > > replacement of mouse balls should only be attempted by
> > > properly trained personnel.
> > >
> > > Before proceeding, determine the type of mouse balls by
> > > examining the underside of the mouse. Domestic balls will
> > > be larger and harder than foreign balls.
> > >
> > > Ball removal procedures differ depending upon the
> > > manufacturer of the mouse. Foreign balls can be replaced
> > > using the pop off method. Domestic balls are replaced by
> > > using the twist off method. Mouse balls are not usually
> > > static sensitive. However, excessive handling can result in
> > > sudden discharge.
> > > Upon completion of ball replacement, the mouse may be
> > > used immediately.
> > >
> > >
> > >
> > > It is recommended that each person
> > > have a pair of spare balls for maintaining optimum customer
> > > satisfaction. Any customer missing his balls should contact
> > > the local personnel in charge of removing and replacing these
> > > necessary items.
> > >
> > > Please keep in mind that a customer without properly
> > > working balls is an unhappy customer.

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